customer service center

BagPrime is to bring the world of top bag fashion to the global audience of bag and fashion enthusiasts. We achieve this by working with only the companies with proven track record of high product and service quality. At the same time, we support startups with amazing products and strong ethics putting customers first. Based in New York City, our team consists of fashion, e-commerce and engineers who are all fashion enthusiasts themselves.
You may send us your feedback or queries to: discover@bagprime.com

To be updated soon!


Shipping Fee



Shipping is free for all the other products if otherwise stated.

Covered Countries



We ship worldwide to the following countries with the estimated delivery times listed alphabetically as below:
Argentina (40-60 days)
Australia (24-49 days)
Belarus (23-41 days)
Belgium (18-29 days)
Brazil (40-60 days)
Canada (39-59 days)
Chile (16-38 days)
Colombia (23-35 days)
Croatia (18-29 days)
Denmark (18-29 days)
Estonia (18-29 days)
Finland (18-29 days)
France (26-43 days)
Germany (26-49 days)
Gibraltar (26-49 days)
Great Britain (20-40 days)
Hong Kong (12-20 days)
Hungary (18-29 days)
Ireland (18-29 days)
Israel (25-41 days)
Italy (18-29 days)
Kazakhstan (25-38 days)
Latvia (23-37 days)
Lithuania (23-37 days)
Luxembourg (17-29 days)
Malaysia (22-38 days)
Malta (18-29 days)
Netherlands (18-29 days)
New Zealand (22-38 days)
Portugal (27-43 days)
Russia (23-41 days)
Singapore (22-38 days)
Spain (27-43 days)
Sweden (18-29 days)
Switzerland (18-27 days)
Ukraine (18-30 days)
United States (12-20 days)

Handling Time


We need 3 to 5 days to prepare your order due to large number of orders we receive every day.

Correct Information


The customer is held fully responsible for providing the exact address and phone number.

Shipping Confirmation and Tracking


As we receive your order, you will receive a shipping confirmation notification email. The email will also include the shipping tracking information so that you can easily follow the status of your order.


Returns



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:


Gift cards



Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)



If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bagprimeshop@gmail.com.

Sale items (if applicable)



Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bagprimeshop@gmail.com and send your item to: 12 E 49th St New York New York US 10017.

Gifts



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping



To return your product, you should mail your product to: 12 E 49th St New York New York US 10017
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are always happy to hear from you! 12 East 49th Street Fl. 11 New York, NY 10017 For feedback and collaboration requests: discover@bagprime.com

Your satisfaction from prime bags and service matters the most to us. Your purchase is completely safe with our SSL active site. We also provide tracking for your orders, which you will receive following your order. We do everything to make sure your new bag is in perfect condition by working with well established companies and using our rating system. Only the companies with near to perfect customer reviews stay in BagPrime. We also offer free returns if your order arrives with any defect. We are applying the industry standards as well as our own methodology to ascertain smooth experience and customer satisfaction.